Refund policy

Return & Exchange Policy — JerseyWaves

Last Updated: September 16, 2026

At JerseyWaves, we carefully inspect every order before dispatch to ensure you receive your jersey in proper condition. Because our products are handled and packed with care, we accept returns/exchanges only in cases of verified defects or damage.

1. Returns Are Accepted Only for Defective Orders

We accept return or exchange requests only if the product is received with a genuine manufacturing defect, damage, or other issue that occurred before or during delivery.

We do not accept returns or exchanges for:

  • Change of mind
  • Wrong size selected by the customer
  • Colour preference
  • Product no longer wanted
  • Minor differences that do not constitute a defect
  • Damage caused after delivery
  • Washing, ironing, alteration, or improper handling of the product
  • Products that have been worn or used

2. 24-Hour Reporting Period

Any defect or damage must be reported to our JerseyWaves WhatsApp Customer Service within 24 hours of delivery.

Requests submitted after the 24-hour period may not be eligible for an exchange or return.

The 24-hour period starts from the time your order is marked as delivered by the delivery partner.

3. WhatsApp Verification Is Mandatory

An exchange or return will only be accepted after verification by JerseyWaves Customer Service through WhatsApp.

Before contacting us, please keep the following ready:

  • Your order number
  • Clear photos of the product
  • Clear photos/videos showing the defect or damage
  • Photos/videos of the packaging, if applicable

Our customer service team may request additional photos or a video to verify the issue.

Do not send the product back before receiving confirmation from our WhatsApp Customer Service.

4. Exchange Process

If the reported defect is verified and approved by our customer service team:

  1. Contact us through WhatsApp within 24 hours of delivery.
  2. Provide your order details and clear evidence of the defect.
  3. Our team will review and verify the issue.
  4. If approved, we will provide instructions for the exchange/return.
  5. The replacement will be processed according to the availability of the requested product/size.

An exchange is not considered approved until it has been verified and confirmed by JerseyWaves Customer Service.

5. Product Condition

For an approved return/exchange, the product should be:

  • Unworn
  • Unwashed
  • Unaltered
  • In its original condition
  • Accompanied by its original packaging, where applicable

Products showing signs of use, washing, alteration, or customer-caused damage may not qualify for an exchange.

6. Final Verification

JerseyWaves reserves the right to inspect and verify the reported issue before approving an exchange.

If our team determines that the issue is not a genuine product defect or was caused after delivery, the exchange request may be rejected.

7. Important

Please inspect your jersey immediately after delivery.
If you notice any defect or damage, contact our JerseyWaves WhatsApp Customer Service within 24 hours.

No return or exchange will be processed without prior verification and approval from our WhatsApp Customer Service team.

Need Help?

For defective or damaged orders, contact JerseyWaves Customer Service on WhatsApp within 24 hours of delivery with your order number and clear photos/videos of the issue.

+919531091079

JERSEYWAVES — FOOTBALL CULTURE. STREETWEAR ENERGY.